Shipping Policy

We partner with leading logistics providers to ensure safe and timely delivery of your orders:

Our shipping partners include Delhivery, Blue Dart, DTDC, India Post, and other reputed courier services. The courier partner for your order is selected based on your delivery location and the nature of the products ordered.

All shipments are fully insured against damage or loss during transit.

Standard Delivery: 3-7 business days from the date of order confirmation and dispatch.

Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad): Typically 3-4 business days.

Tier 2 & Tier 3 Cities: Typically 4-6 business days.

Remote / Rural Areas: May take up to 7-10 business days.

Please note that business days exclude Sundays and public holidays. Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or logistical disruptions.

Free Shipping: All orders with a cart value of ₹299 or above qualify for free standard shipping across India.

Orders Below ₹299: A flat shipping charge of ₹49 will be applied at checkout.

Cash on Delivery (COD): An additional COD handling fee of ₹30 may apply on COD orders, depending on the delivery location.

Expedited Shipping: Where available, express delivery options may be offered at an additional charge, displayed at checkout.

Once your order is dispatched, you will receive a shipping confirmation via email and SMS containing your tracking number and courier partner details.

You can track your order through: (a) the tracking link provided in the shipping confirmation email/SMS, (b) the courier partner's website using the tracking number, or (c) your account on our website under "My Orders."

If you do not receive tracking information within 48 hours of placing your order, please contact our customer support team.

We deliver to most PIN codes across India. You can check if your location is serviceable by entering your PIN code at checkout.

Certain remote locations may not be serviceable by our courier partners. In such cases, we will notify you and offer alternative arrangements or a full refund.

We currently do not offer international shipping. For bulk or international inquiries, please contact us at orders@viamsh.com.

While we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to:

High-demand periods (festivals, sales events), weather disruptions or natural calamities, logistics or courier partner delays, address-related issues (incomplete address, incorrect PIN code, unreachable phone number).

In case of significant delays (beyond 10 business days), we will proactively reach out to you with updates and options, including the possibility of cancellation and a full refund.

If your order is marked as "delivered" but you have not received it, please contact us within 48 hours so we can investigate with the courier partner.

Please ensure that the shipping address and contact number provided are accurate and complete. Orders cannot be redirected once dispatched.

Someone must be available at the delivery address to receive the package. If delivery is unsuccessful after two attempts, the order may be returned to us, and you will be contacted for re-dispatch (additional charges may apply).

Upon delivery, please inspect the package for any visible damage before accepting. If the package appears tampered with or damaged, please refuse delivery and contact us immediately.

For any shipping-related queries, please reach out to us:

Email: orders@viamsh.com

Phone: +91 92962 90854

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST